Spanish-Speaking Passenger Experience Advisor (Lisbon)

Concentrix Portugal; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Real career development opportunities

Bring-a-Friend bonus opportunities

Central location in Lisbon

International and dynamic work enviró

Job summary

Concentrix Portugal in Lisbon is seeking a Passenger Experience Advisor to support passengers with bookings, disruptions, and inquiries. You will handle calls and emails, guiding customers to the right solutions and ensuring a smooth travel experience.

The role requires Spanish C1 and English B2 proficiency, and previous customer service experience in travel is advantageous. This is an on-site position in a dynamic, international environment with comprehensive training.

Qualifications

• C1 level in Spanish and B2 level in English (written and spoken).
• At least 6 months of experience in Customer Service, Travel or Tourism.
• Familiarity with GDS tools such as Amadeus, Galileo or Sabre is a plus.

Responsibilities

• Manage flight bookings, including creating, changing and cancelling reservations.
• Assist passengers through inbound and outbound calls and email.
• Answer questions about Flight Club, VIP services and PRM.
• Handle customer requests related to flight disruptions, delays and cancellations.
• Provide accurate, real-time information to help passengers make informed decisions.
• Listen to each passenger's situation and understand their individual needs.
• Provide clear and effective solutions while maintaining a high-quality passenger experience.
• Go the extra mile to create a positive and memorable customer experience.

Skills

Spanish (C1)

English (B2)

Customer service experience

Tools

Amadeus

Galileo

Sabre

Job description

Concentrix Portugal in Lisbon is seeking a Passenger Experience Advisor to support passengers with bookings, disruptions, and inquiries. You will handle calls and emails, guiding customers to the right solutions and ensuring a smooth travel experience.

The role requires Spanish C1 and English B2 proficiency, and previous customer service experience in travel is advantageous. This is an on-site position in a dynamic, international environment with comprehensive training.