Bilingual Operations Specialist (FR/EN) - Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career progression paths

Multicultural environment

Résumé du poste

Cross Border Talents in Lisbon is seeking operations customer experts fluent in French and English to join a multilingual team supporting an international client.

You will combine customer care with operational knowledge, handle requests, monitor service levels, and contribute to process improvements. This on-site role includes paid training, a supportive team leader, clear progression paths, and a friendly multicultural environment.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Connaissances

French language

English language

Description du poste

Cross Border Talents in Lisbon is seeking operations customer experts fluent in French and English to join a multilingual team supporting an international client.

You will combine customer care with operational knowledge, handle requests, monitor service levels, and contribute to process improvements. This on-site role includes paid training, a supportive team leader, clear progression paths, and a friendly multicultural environment.