Operations Support Specialist - French and English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career progression paths

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking operations customer experts fluent in French and English to join a multilingual team supporting an international client.

You will combine customer care with operational knowledge, handle requests, monitor service levels, and contribute to process improvements. This on-site role includes paid training, a supportive team leader, clear progression paths, and a friendly multicultural environment.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Skills

French language

English language

Job description

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring operations customer experts to join a multilingual team supporting an international client. In this role you will combine customer care with operational knowledge to keep service running smoothly. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.