Bilingual Insurance Support Specialist Romanian/English

Cross Border Talents; Sintra; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Meal allowance (€154/month)

Private health insurance (from day one

22 days annual leave

Job summary

Cross Border Talents is seeking a dedicated Insurance Customer Support specialist to join our Lisbon team. You will handle Romanian and English inquiries, advise on policy terms, and assist with cancellations, while supporting brokers with timely information.

The role is on-site in Lisbon with Monday to Friday shifts, 07:30–20:00, offering stability and exposure to an international environment.

Qualifications

• Fluent Romanian (C2) and English (B2) required.
• Experience in insurance customer service desired.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Explain insurance products, terms, and coverage.
• Assist with policy-related requests including cancellations.
• Support insurance brokers by responding to enquiries and directing them to information.
• Handle customer requests efficiently and provide suitable solutions.
• Use digital tools and internal platforms to manage interactions.
• Maintain high standards of customer service.

Skills

Romanian language (C2)

English language (B2)

Customer service experience

Interpersonal skills

Problem solving

Digital tools proficiency

Tools

CRM tools

Job description

Cross Border Talents is seeking a dedicated Insurance Customer Support specialist to join our Lisbon team. You will handle Romanian and English inquiries, advise on policy terms, and assist with cancellations, while supporting brokers with timely information.

The role is on-site in Lisbon with Monday to Friday shifts, 07:30–20:00, offering stability and exposure to an international environment.