Customer Service Representative – Romanian & English

Cross Border Talents; Amadora; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Meal allowance €154 per month

Private health insurance from day one

22 days annual leave

Job summary

Cross Border Talents in Lisbon, Portugal, seeks an insurance customer service agent fluent in Romanian and English to handle inquiries by phone and email on-site. You will assist customers with policy details, cancellations, and general product information.

You will support insurance brokers, use CRM and internal tools, and maintain high service standards in a dynamic, international environment. The role follows a Monday–Friday schedule with rotating shifts between 07:30 and 20:00.

Qualifications

• Romanian at C2 level and English at B2 level or above.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented approach and professional attitude.
• Good problem-solving skills.
• Confidence using digital tools and multiple platforms.
• Ability to work in a dynamic, international environment.

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by responding to their enquiries and directing them to the appropriate information.
• Handle customer requests efficiently and provide suitable solutions.
• Use digital tools and internal platforms to manage customer interactions.
• Follow established procedures and maintain high standards of customer service.

Skills

Romanian (C2)

English (B2+)

Customer service

Communication

Problem solving

Digital tools

Tools

CRM systems

Job description

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by responding to their enquiries and directing them to the appropriate information.
• Handle customer requests efficiently and provide suitable solutions.
• Use digital tools and internal platforms to manage customer interactions.
• Follow established procedures and maintain high standards of customer service.

Requirements

• Romanian at C2 level and English at B2 level or above.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented approach and professional attitude.
• Good problem-solving skills.
• Confidence using digital tools and multiple platforms.
• Ability to work in a dynamic, international environment.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Monday to Friday, rotating shifts between 07:30 and 20:00

Salary and Benefits

• €920 gross per month, paid in 14 installments per year (approximately €1,073 gross per month when averaged over 12 months).
• Meal allowance of €154 per month.
• Private health insurance from day one.
• 22 days of annual leave.