Customer Service Representative – Romanian & English

Cross Border Talents; Almada; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

22 days annual leave

Job summary

Cross Border Talents is hiring for a customer service role in Lisbon, Portugal, to assist Romanian-speaking customers and insurance brokers. You will handle inquiries in Romanian and English, explain policy terms, and guide clients through requests, including cancellations.

The position requires insurance customer service experience, strong communication, and the ability to work in an international environment. On-site in Lisbon with standard weekday hours.

Qualifications

• Romanian at C2 level and English at B2 level or above.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented approach and professional attitude.
• Good problem-solving skills.
• Confidence using digital tools and multiple platforms.
• Ability to work in a dynamic, international environment.

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy cancellations and requests.
• Support insurance brokers by responding to enquiries and directing to information.
• Handle customer requests efficiently and provide solutions.
• Use digital tools and internal platforms to manage interactions.
• Follow procedures and maintain high customer service standards.

Skills

Romanian (C2)

English (B2+)

Customer service

Communication

Interpersonal skills

Problem solving

Digital tools

Job description

Join the customer service team of a leading international insurance company in Lisbon. In this role, you will assist Romanian-speaking customers and insurance brokers, providing clear information about insurance products and helping resolve enquiries in a professional and timely manner.

Responsibilities

• Provide customer support in Romanian and English via phone and email.

• Answer questions about insurance products, policy terms and coverage.

• Assist customers with policy-related requests, including cancellations.

• Support insurance brokers by responding to their enquiries and directing them to the appropriate information.

• Handle customer requests efficiently and provide suitable solutions.

• Use digital tools and internal platforms to manage customer interactions.

• Follow established procedures and maintain high standards of customer service.

Requirements

• Romanian at C2 level and English at B2 level or above.

• Previous experience in insurance customer service.

• Strong communication and interpersonal skills.

• Customer-oriented approach and professional attitude.

• Good problem-solving skills.

• Confidence using digital tools and multiple platforms.

• Ability to work in a dynamic, international environment.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Monday to Friday, rotating shifts between 07:30 and 20:00

Salary and Benefits

• €920 gross per month, paid in 14 installments per year (approximately €1,073 gross per month when averaged over 12 months).

• Meal allowance of €154 per month.

• Private health insurance from day one.

• 22 days of annual leave.