Bilingual iGaming Support Specialist - Flexible Hours

Zexter; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flexible Working Hours

Wellbeing initiatives

Yearly Training Budget

Training opportunities

Career growth paths

Holiday leave

Sick leave

Job summary

Zexter is building its in-house iGaming platform and expanding its product line. We are looking for motivated Customer Support specialists to help players via live chat, email, and messengers, while contributing to a friendly, fast-paced experience.

You will handle chat, payments, KYC, bonuses, and escalations, work in shifts (nights/weekends), and grow with a team that values training, wellbeing, and career progression.

Qualifications

• At least 1 year of experience in customer support / customer service in iGaming.
• Strong written communication skills and a friendly tone.
• Willingness to work in shifts (nights / weekends).
• Ability to multitask across multiple chats simultaneously.
• Calmness and attention to detail in conflict situations.
• Languages: Portuguese or Russian it's a plus.

Responsibilities

• Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-quality communication.
• Assist with deposits and withdrawals, investigate stuck transactions, and escal cases to the payments team.
• Support players through the verification process and review documents according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions; handle conflict situations.
• Record bugs and complex cases, and escalates them to Risk / Payments / Tech Support with full context.
• Collect frequent player questions and pain points and communicate them to the team.

Skills

Customer support

Live chat

Multitasking

Written communication

Shift work

Tools

CRM tools

Job description

Zexter is building its in-house iGaming platform and expanding its product line. We are looking for motivated Customer Support specialists to help players via live chat, email, and messengers, while contributing to a friendly, fast-paced experience.

You will handle chat, payments, KYC, bonuses, and escalations, work in shifts (nights/weekends), and grow with a team that values training, wellbeing, and career progression.