Spanish/Russian Customer Support Specialist

Zexter; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flexible Working Hours

Wellbeing initiatives

Yearly Training Budget

Training opportunities

Career growth paths

Holiday leave

Sick leave

Job summary

Zexter is building its in-house iGaming platform and expanding its product line. We are looking for motivated Customer Support specialists to help players via live chat, email, and messengers, while contributing to a friendly, fast-paced experience.

You will handle chat, payments, KYC, bonuses, and escalations, work in shifts (nights/weekends), and grow with a team that values training, wellbeing, and career progression.

Qualifications

• At least 1 year of experience in customer support / customer service in iGaming.
• Strong written communication skills and a friendly tone.
• Willingness to work in shifts (nights / weekends).
• Ability to multitask across multiple chats simultaneously.
• Calmness and attention to detail in conflict situations.
• Languages: Portuguese or Russian it's a plus.

Responsibilities

• Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-quality communication.
• Assist with deposits and withdrawals, investigate stuck transactions, and escal cases to the payments team.
• Support players through the verification process and review documents according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions; handle conflict situations.
• Record bugs and complex cases, and escalates them to Risk / Payments / Tech Support with full context.
• Collect frequent player questions and pain points and communicate them to the team.

Skills

Customer support

Live chat

Multitasking

Written communication

Shift work

Tools

CRM tools

Job description

Zexter

is an ambitious product building its own technological ecosystem in the iGaming space.

We are developing our in-house platform, which is already live and actively operating, as well as expanding our product line, allowing us to adapt quickly to the market and implement innovations at speed.

What you will do:

• Chat & Tickets.Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-quality communication.
• Payments & Withdrawals.Assist with deposits and withdrawals, investigate stuck transactions, and escal cases to the payments team.
• KYC (Verification).Support players through the verification process and review documents according to internal guidelines.
• Bonuses & Rules.Explain bonus terms, wagering requirements, and promotions; handle conflict situations.
• Escalations.Record bugs and complex cases, and escalates them to Risk / Payments / Tech Support with full context.
• Feedback.Collect frequent player questions and pain points and communicate them to the team.

What we expect:

• At least 1 year of experience in customer support / customer service in iGaming
• Strong written communication skills and a friendly tone
• Willingness to work in shifts (nights / weekends)
• Ability to multitask across multiple chats simultaneously
• Calmness and attention to detail in conflict situations
• Languages: Portuguese or Russian it's a plus

What we offer:

Employee Benefits & Perks

Work-Life Balance

• Flexible Working Hours (between 08:00 and 18:00)
• Wellbeing initiatives that promote connection and positive employee experience

Learning & Development

• Yearly Training Budget
• Ongoing Training Opportunities for professional and personal development
• Career growth opportunities with clear development and progression paths across the organization.

Time Off & Leave

• Up to 21 Days of Holiday Leave per year
• 5 Days of Sick leave
• Special Leave Days for personal reasons (additional leaves on special occasions such us weddings, condolence, etc)