Russian-Speaking Gaming Customer Service (Remote)

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full-time contract

Comprehensive training program

Relocation assistance available

Job summary

A prominent recruitment agency seeks fluent Russian speakers for a remote customer service role in Lisbon. Join a global gaming brand to provide support via email and chat, ensuring positive player experiences. Candidates must have B2 level English and valid residency to work in Portugal. This full-time position involves rotational shifts and includes a comprehensive training program. Ideal for Russian-speaking gaming enthusiasts looking for a long-term career in customer service.

Qualifications

• Fluency in Russian at a C2 level (written and spoken).
• English proficiency at B2 level or higher.
• Valid right to reside and work in Portugal.
• Located in continental Portugal or willing to relocate (relocation support available).
• Willingness to work in rotational shifts (daytime schedule).

Responsibilities

• Provide email and chat support to players.
• Assist with account access and login issues.
• Support customers with payment questions.
• Handle sensitive customer data diligently.
• Deliver a positive player-focused service experience.
• Clarify questions about reward programs, tokens, and pre-paid game cards.
• Manage sensitive customer data with professionalism and accuracy.

Skills

Fluency C2 in Russian

B2 English or higher

Customer service experience

Strong problem-solving skills

Job description

Russian-Speaking Gaming Customer Service (Remote)

Job Openings Russian-Speaking Gaming Customer Service (Remote)

About the job Russian-Speaking Gaming Customer Service (Remote)

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!

Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)

About the Role:

Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.

Responsibilities:

• Provide email and chat support to players in Russian, occasionally in English
• Assist with account access, login issues, and registration
• Support customers with payment questions, including refunds and transaction clarifications
• Help restore and update account information such as emails, phone numbers, and security details
• Handle compromised accounts and in-game character restoration
• Clarify questions about reward programs, tokens, and pre-paid game cards
• Manage sensitive customer data with professionalism and accuracy
• Deliver a positive, helpful, and player-focused service experience

Requirements:

Mandatory:

• Fluency C2 in Russian
• English level B2 or higher
• Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
• Located in continental Portugal or willing to relocate (relocation help is provided)
• Willingness to work in rotational shifts (daytime schedule)

Preferred (not mandatory):

• Experience in customer service, tech support, or gaming communities
• Familiarity with gaming platforms and online account systems
• Strong problem-solving and communication skills
• Ability to multitask and adapt to fast-paced environments
• Training & Onboarding

New joiners participate in a comprehensive training program in English (approx. 10 working days).