Bilingual German Sales & Retention Specialist — Remote

Zohorecruit; Portugal; Teletrabalho; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Language allowance (€500)

Performance bonus up to €360

Assiduity bonus €110

Resumo da oferta

Recruityard offers a fully remote role in Portugal for a German & English Customer Retention Specialist. You will reduce churn, drive loyalty, and increase customer lifetime value by engaging customers in German and English across phone, email, and chat.

The role emphasizes retention with a commercial mindset, includes performance and language allowances, and offers growth within a multicultural, remote team environment.

Qualificações

• Fluent German and English (C1/C2).
• Experience in customer service, retention, or sales (strong plus).
• Strong communication, negotiation, and objection-handling skills.

Responsabilidades

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure loyalty
• Promote platform features and upsell relevant services when appropriate
• Handle objections and turn negative experiences into commercial opportunities
• Deliver a premium customer journey that increases engagement and revenue
• Capture insights and feedback to improve retention strategies

Conhecimentos

German & English

Communication skills

Negotiation

Objection handling

Descrição da oferta de emprego

Recruityard offers a fully remote role in Portugal for a German & English Customer Retention Specialist. You will reduce churn, drive loyalty, and increase customer lifetime value by engaging customers in German and English across phone, email, and chat.

The role emphasizes retention with a commercial mindset, includes performance and language allowances, and offers growth within a multicultural, remote team environment.