German-Speaking Customer Support Pro — Remote

Zohorecruit; Portugal; Teletrabalho; EUR 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee discounts

Full training provided

Career progression opportunities

Resumo da oferta

Recruityard in Portugal is seeking a German-speaking Customer Care Advisor to join a fast-growing team working with leading global brands in digital advertising. You will provide chat, email, and phone support to high-value clients, help them navigate the self-serve platform, and deliver pre- and post-sales assistance, troubleshooting issues, and sharing insights to improve performance.

This role offers remote work from Portugal, competitive compensation, training, and opportunities for career

Qualificações

• Fluency in German (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Responsabilidades

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Conhecimentos

German language

English language

Communication skills

Problem solving

Interpersonal skills

Technical proficiency

Multitasking

Team player

Customer support experience

Digital marketing knowledge

Descrição da oferta de emprego

Recruityard in Portugal is seeking a German-speaking Customer Care Advisor to join a fast-growing team working with leading global brands in digital advertising. You will provide chat, email, and phone support to high-value clients, help them navigate the self-serve platform, and deliver pre- and post-sales assistance, troubleshooting issues, and sharing insights to improve performance.

This role offers remote work from Portugal, competitive compensation, training, and opportunities for career