Remote German-Speaking Retention Support Specialist

Randstad Portugal; Portalegre; Híbrido; EUR 23 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Remote work in Portugal

Office visits every six weeks (Lisbon/

Resumo da oferta

Randstad Portugal is recruiting a Retention Customer Support Advisor (German Speaker) in Portalegre. You will join the Retention Line for a major Swiss telecom.

The role involves assisting customers, advising on services, and supporting long-term loyalty while handling administrative tasks. The package includes base pay, language allowances, performance bonus, and various perquisites with remote work in Portugal and periodic office visits.

Qualificações

• Fluency in German (C2) and English (C1) required.
• Experience in a call center.
• Long-term commitment to a project.
• Good PC skills.

Responsabilidades

• Ensure high solution rate and customer satisfaction at each contact through excellent know how.
• Serve the customer to ensure their long-term loyalty.
• Receive incoming customer calls.
• Advise customers on all services and offers.
• Create added value for the customer including sales.
• Manage administrative issues related to changes, invoicing and complaints.

Conhecimentos

German language

English language

Call center experience

PC skills

Long-term commitment

Descrição da oferta de emprego

Randstad Portugal is recruiting a Retention Customer Support Advisor (German Speaker) in Portalegre. You will join the Retention Line for a major Swiss telecom.

The role involves assisting customers, advising on services, and supporting long-term loyalty while handling administrative tasks. The package includes base pay, language allowances, performance bonus, and various perquisites with remote work in Portugal and periodic office visits.