German Sales Specialist ( Remote Portugal)

Zohorecruit; Portugal; Teletrabalho; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Language allowance (€500)

Performance bonus up to €360

Assiduity bonus €110

Resumo da oferta

Recruityard offers a fully remote role in Portugal for a German & English Customer Retention Specialist. You will reduce churn, drive loyalty, and increase customer lifetime value by engaging customers in German and English across phone, email, and chat.

The role emphasizes retention with a commercial mindset, includes performance and language allowances, and offers growth within a multicultural, remote team environment.

Qualificações

• Fluent German and English (C1/C2).
• Experience in customer service, retention, or sales (strong plus).
• Strong communication, negotiation, and objection-handling skills.

Responsabilidades

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure loyalty
• Promote platform features and upsell relevant services when appropriate
• Handle objections and turn negative experiences into commercial opportunities
• Deliver a premium customer journey that increases engagement and revenue
• Capture insights and feedback to improve retention strategies

Conhecimentos

German & English

Communication skills

Negotiation

Objection handling

Descrição da oferta de emprego

Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?

We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission

As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.

You will:

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure customer loyalty
• Promote platform features and upsell relevant services when appropriate
• Handle objections and turn negative experiences into commercial opportunities
• Deliver a premium customer journey that increases engagement and revenue
• Capture insights and feedback to improve retention strategies

What You Bring

• Fluent German and English (C1/C2)
• Experience in customer service, retention, or sales (strong plus)
• Strong communication, negotiation, and objection-handling skills
• Commercial mindset with focus on results and KPIs
• Ability to thrive in a fast-paced, digital environment

Monthly Package

• Performance Bonus (up to €360)
• Language Allowance (German + English): €500
• Assiduity Bonus: €110

What You Get

• 100% remote role within Portugal
• Health insurance
• International and multicultural environment
• Real opportunities for career growth in sales and retention

Schedule

• Rotating shifts between 07:00 and 18:00
• Monday to Friday

Data Privacy (GDPR)

By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.