Remote German-Speaking Customer Support Specialist

Zohorecruit; Portugal; Teletrabalho; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career progression

Global environment

Resumo da oferta

Recruityard is seeking a German-speaking Customer Support Consultant to join a multilingual team supporting a telecommunications company. This fully remote role is based in Portugal and offers long-term stability, career development, and exposure to international customers.

As the first point of contact for customers, you will handle account, billing, service and technical inquiries while ensuring an outstanding customer experience.

Qualificações

• Fluent German and English (minimum C2)
• Previous experience in customer support or contact centre environments is an advantage
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Comfortable working with digital tools and technology
• Positive, customer-focused mindset
• Ability to perform well in a fast-paced environment

Responsabilidades

• Support German-speaking customers via phone, email and chat.
• Assist with account management, billing and service-related enquiries.
• Troubleshoot and resolve customer issues efficiently.
• Provide guidance on products, services and platform features.
• Deliver a high standard of customer care in every interaction.
• Escalate complex cases to the appropriate teams when required.
• Gather customer feedback and contribute to service improvements.

Conhecimentos

German

English

Customer support

Communication

Problem-solving

Digital tools

Fast-paced

Descrição da oferta de emprego

Recruityard is seeking a German-speaking Customer Support Consultant to join a multilingual team supporting a telecommunications company. This fully remote role is based in Portugal and offers long-term stability, career development, and exposure to international customers.

As the first point of contact for customers, you will handle account, billing, service and technical inquiries while ensuring an outstanding customer experience.