Remote German-English Retention Support Specialist

Randstad Portugal; Portugal; Presencial; EUR 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Permanent contract

Remote work (Portugal)

Paid training

Flexible schedule

Office visits every six weeks

Resumo da oferta

Randstad Portugal is seeking a Customer Support Specialist to join the Retention Line from remote Portugal. You will interact with German-speaking customers and provide English support, focusing on satisfaction and loyalty.

Responsibilities include handling calls, advising on services, and processing administrative tasks while working a flexible schedule and benefiting from a permanent contract with the client.

Qualificações

• Fluent German at C2 level and English at C1 level.
• Experience in a call center.
• Strong commitment for a long-term project.

Responsabilidades

• Ensure high solution rate and customer satisfaction at each contact through excellent know how;
• Serving the customer to ensure their long-term loyalty;
• Receiving incoming customer calls;
• Customer advice on all services and offers;
• Creation of added value for the customer incl. sales;
• Management of administrative issues related to changes, invoicing and complaints.

Conhecimentos

German (C2)

English (C1)

Call center experience

Customer service

Descrição da oferta de emprego

Randstad Portugal is seeking a Customer Support Specialist to join the Retention Line from remote Portugal. You will interact with German-speaking customers and provide English support, focusing on satisfaction and loyalty.

Responsibilities include handling calls, advising on services, and processing administrative tasks while working a flexible schedule and benefiting from a permanent contract with the client.