German-Speaking Retention Specialist - Remote

Recruityard; Portugal; Presencial; EUR 10 267 - 14 284; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Language allowance

Meal allowance

Flex work allowance

Assiduity allowance

Resumo da oferta

Recruityard is seeking a Customer Service Representative fluent in German to join a remote retention team in Portugal. The role focuses on listening to customer concerns, providing solutions, and enhancing customer loyalty. Candidates should have strong communication skills and a customer service background.

The position offers a competitive package, including a base salary of €920 gross/month, performance bonuses, and various allowances, making it a rewarding career path.

Qualificações

• Experience in customer service or call center preferred.
• Able to communicate effectively and remain calm under pressure.
• Reliable and comfortable with basic computer tools.

Responsabilidades

• Handle inbound calls in German from customers considering cancellation.
• Find solutions to customer issues and build loyalty.
• Advise customers on products and promotions.

Conhecimentos

Customer service experience

Good communication

Solution-oriented

Ability to work under pressure

Punctuality

Descrição da oferta de emprego

Recruityard is seeking a Customer Service Representative fluent in German to join a remote retention team in Portugal. The role focuses on listening to customer concerns, providing solutions, and enhancing customer loyalty. Candidates should have strong communication skills and a customer service background.

The position offers a competitive package, including a base salary of €920 gross/month, performance bonuses, and various allowances, making it a rewarding career path.