Dutch/Flemish Automotive Customer Care – Lisbon

Freedom Recruitment; Lisboa; Vor Ort; EUR 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

On-site role in Lisbon

Training & coaching

Career advancement

Zusammenfassung

Freedom Recruitment is partnering with a leading international BPO to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. You will support drivers across European markets with vehicle inquiries, recall campaigns, and after-sales service cases, handling each case from contact to resolution.

Key requirements include native or C1 Dutch/Flemish with strong English (B2/C1+), excellent communication, and a willingness to work on-site in

Qualifikationen

• Native or C1 fluency in Dutch or Flemish with strong English (B2/C1 or above).
• Clear verbal and written communication with a calm, solution-oriented approach.
• Solid problem-solving abilities and practical computer literacy across multiple tools.
• Experience in a contact center, retail, or customer service is advantageous but entry-level candidates are welcome.

Aufgaben

• Deliver multi-channel assistance in Dutch or Flemish via phone, email, and digital messaging.
• Manage customer cases end-to-end regarding maintenance, warranty, and after-sales services.
• Provide accurate information and procedural guidance on official vehicle recall campaigns.
• Log case histories, owner details, and technical resolutions in internal systems.
• Uphold high customer satisfaction and brand quality standards in every interaction.
• Collaborate with internal technical leads and dealership networks to resolve complex issues.

Kenntnisse

Dutch/Flemish fluency

English proficiency

Clear communication

Problem solving

Computer literacy

Customer service experience

Entry-level welcome

Jobbeschreibung

Freedom Recruitment is partnering with a leading international BPO to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. You will support drivers across European markets with vehicle inquiries, recall campaigns, and after-sales service cases, handling each case from contact to resolution.

Key requirements include native or C1 Dutch/Flemish with strong English (B2/C1+), excellent communication, and a willingness to work on-site in