Banking Support Specialist – Lisbon (On-site)

Cross Border Talents; Évora; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

International and multicultural work环境

Professional training

Supportive team environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Representative to support a major financial institution project. You will provide high-quality customer support, handle inquiries about accounts and financial services, and resolve issues with professionalism to ensure satisfaction.

The role requires Portuguese at C2 level, experience in contact centers, and strong communication and problem-solving skills.

Qualifications

• Portuguese at C2 level required.
• Previous contact centre experience preferred.
• Strong communication and problem-solving abilities.
• Customer-oriented approach and service mindset.

Responsibilities

• Provide high-quality customer support and handle inquiries.
• Assist customers with account questions and financial services.
• Resolve issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Skills

Portuguese C2

Contact center experience

Communication skills

Customer-centric mindset

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Representative to support a major financial institution project. You will provide high-quality customer support, handle inquiries about accounts and financial services, and resolve issues with professionalism to ensure satisfaction.

The role requires Portuguese at C2 level, experience in contact centers, and strong communication and problem-solving skills.