Bilingual German & English Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a German & English-speaking Customer Service Representative to join an international team. You'll handle inquiries via phone and email, providing product and service information and resolving issues for customers and business partners.

The role requires fluent German and English and a customer-first attitude. Responsibilities include managing inbound and outbound calls, assisting with cancellations, and following up until resolution.

Qualifications

• Fluent German and English in speaking and writing.
• Experience in insurance customer service or similar sector.
• Strong communication and interpersonal skills.
• Friendly and professional approach in all interactions.
• Ability to stay calm and solution oriented under pressure.
• Strong customer-focused mindset and problem-solving attitude.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Provide detailed information about products and services.
• Answer questions and offer appropriate solutions.
• Assist customers with cancellations and account-related requests.
• Support business partners with their inquiries and requests.
• Manage both inbound and outbound calls.
• Follow up on requests until issue is resolved.

Skills

German & English

Job description

Cross Border Talents in Lisbon seeks a German & English-speaking Customer Service Representative to join an international team. You'll handle inquiries via phone and email, providing product and service information and resolving issues for customers and business partners.

The role requires fluent German and English and a customer-first attitude. Responsibilities include managing inbound and outbound calls, assisting with cancellations, and following up until resolution.