German-Speaking Customer Support Specialist – Lisbon (Relocation)

CloserHire; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Relocation support

Lunch allowance

Private health insurance

Modern office in central Lisbon

Job summary

CloserHire is seeking a German-speaking Customer Service Specialist in Lisbon, Portugal to join a global BPO team supporting a leading search engine brand.

You will handle inquiries across phone, email, chat and social media, work with cross-functional teams, and help ensure high-quality customer experiences. Relocation support, lunch allowance, and a competitive base plus bonuses are offered.

Qualifications

• Fluent German (C1) and good English (B2); based in Lisbon or open to relocating.
• Experience in customer service or BPO is a plus.
• Comfortable with computers and common support platforms.
• Quick problem-solver with a proactive and positive attitude.
• Flexible availability, including weekends or shift rotations.

Responsibilities

• Provide customer support through phone, email, chat, social media, and messaging platforms
• Handle pre-sales inquiries, general questions, and technical support requests
• Maintain a consistent and professional tone across all communication channels
• Escalate complex cases to specialized teams when needed
• Collaborate with technical teams to ensure efficient resolution of support tickets
• Manage your individual ticket queue and adhere to service level expectations
• Contribute to content quality by reviewing help materials and suggesting improvements

Skills

German (C1)

English (B2)

Job description

CloserHire is seeking a German-speaking Customer Service Specialist in Lisbon, Portugal to join a global BPO team supporting a leading search engine brand.

You will handle inquiries across phone, email, chat and social media, work with cross-functional teams, and help ensure high-quality customer experiences. Relocation support, lunch allowance, and a competitive base plus bonuses are offered.