German-Speaking Customer Support — Relocate to Lisbon

CloserHire; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Accommodation provided

Private health cover

Job summary

CloserHire is recruiting for a German-speaking Customer Support Specialist to join a global BPO leader in Lisbon. You will assist users with product features, troubleshooting, e-commerce, software, hardware and connectivity.

Day-to-day duties include handling inquiries across phone, email, chat, and social media, managing tickets, and collaborating with technical teams to resolve issues while upholding service levels.

Qualifications

• Flexible availability, including weekends or shift rotations.
• Proactive, quick problem solver with a positive attitude.
• Comfortable working with computers and common support platforms.
• Previous experience in customer service or a BPO setting is a plus.
• Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating.

Responsibilities

• Provide customer support through phone, email, chat, social media, and messaging platforms.
• Handle pre-sales inquiries, general questions, and technical support requests.
• Maintain a consistent and professional tone across all channels.
• Elevate complex cases to specialized teams when needed.
• Collaborate with technical teams to ensure efficient resolution of tickets.

Skills

German (C1)

English (B2)

CRM / Support platforms

Tools

Support tools

Job description

CloserHire is recruiting for a German-speaking Customer Support Specialist to join a global BPO leader in Lisbon. You will assist users with product features, troubleshooting, e-commerce, software, hardware and connectivity.

Day-to-day duties include handling inquiries across phone, email, chat, and social media, managing tickets, and collaborating with technical teams to resolve issues while upholding service levels.