Bilingual Customer Support - Spanish/English | Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy. Fluency in Spanish, Latin American Spanish and English is essential, and your language skills will be used every day.

This on-site role in Lisbon offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.

Qualifications

• Fluent in Spanish, Latin American Spanish and English.
• Excellent written and spoken communication.
• Professional, friendly and patient communication style.
• Comfort working with computers and multiple systems.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Spanish

Latin American Spanish

English

Communication skills

Teamwork

Customer service mindset

Tools

Case management system

CRM software

Job description

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy. Fluency in Spanish, Latin American Spanish and English is essential, and your language skills will be used every day.

This on-site role in Lisbon offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.