Bilingual CS Rep (Portuguese & French) - Lisbon

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Career development paths

Friendly, multicultural environment

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon is seeking customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Portuguese and French is essential; you will use language skills daily. The role offers paid training, a supportive team leader, and clear progression opportunities in a friendly, multicultural environment.

Formación

• Fluent level in Portuguese and French.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

Portuguese language

French language

Herramientas

CRM software

Descripción del empleo

Savior Artigos Texteis Lda in Lisbon is seeking customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Portuguese and French is essential; you will use language skills daily. The role offers paid training, a supportive team leader, and clear progression opportunities in a friendly, multicultural environment.