Bilingual Customer Support Specialist (Italian/English) – Lisbon

Savior Artigos Texteis Lda

Lisboa

On-site

EUR 18,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Paid training

Supportive team leader

Career development opportunities

Multicultural working environment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking Italian- and English-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound inquiries with care and accuracy, using knowledge bases and tools provided.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and opportunities for career development within a friendly, multicultural environment.

Qualifications

Fluent level in Italian and English.
Excellent written and spoken command of the languages listed in this advert.
A professional, friendly and patient communication style.
Comfort working with computers and several systems at the same time.
Reliability, attention to detail and a team-first attitude.
Ability to stay calm and focused in fast-paced environments.

Responsibilities

Answer customer questions by phone, email and chat in a friendly, professional tone.
Resolve requests accurately using the tools and knowledge base provided.
Record every interaction clearly in the case management system.
Meet quality, productivity and customer satisfaction goals.
Escalate complex cases to the correct team following the defined process.

Skills

Fluent Italian

Fluent English

Job description

This on-site role offers paid training, a supportive team leader, clear quality guidance, and opportunities for career development within a friendly, multicultural environment.

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