Bilingual French & English Customer Advisor - Lisbon

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Relocation support

Résumé du poste

Savior Artigos Texteis Lda in Lisbon is seeking bilingual customer service representatives to support an international client. You will handle inbound and outbound customer contacts and resolve questions with care and accuracy.

Fluency in French and English is essential, and your language skills will be used every day. The role offers paid training, a supportive team leader, and clear progression opportunities within a multicultural environment, with relocation support for candidates moving to

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

French (Fluent)

English (Fluent)

Customer service

Communication

Description du poste

Savior Artigos Texteis Lda in Lisbon is seeking bilingual customer service representatives to support an international client. You will handle inbound and outbound customer contacts and resolve questions with care and accuracy.

Fluency in French and English is essential, and your language skills will be used every day. The role offers paid training, a supportive team leader, and clear progression opportunities within a multicultural environment, with relocation support for candidates moving to