Bilingual Customer Support Specialist – Lisbon (On-site)

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training and onboarding

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives for a multilingual team serving an international client. You will handle inbound and outbound contacts in Spanish and English, resolving questions with care and accuracy.

Responsibilities include answering questions by phone, email and chat, recording interactions in the case management system, meeting quality and productivity goals, and escalating complex cases as needed. Paid training and onboarding are provided.

Formación

• Fluent level in Spanish and English required.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests using provided tools and knowledge base.
• Record every interaction in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team per defined process.

Conocimientos

Fluent in Spanish

Fluent in English

Customer service mindset

Attention to detail

Herramientas

CRM systems

Case management software

Descripción del empleo

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives for a multilingual team serving an international client. You will handle inbound and outbound contacts in Spanish and English, resolving questions with care and accuracy.

Responsibilities include answering questions by phone, email and chat, recording interactions in the case management system, meeting quality and productivity goals, and escalating complex cases as needed. Paid training and onboarding are provided.