Spanish-Speaking Customer Support Specialist — Lisbon

CB Talents SP; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic work environment

Job summary

A recruitment agency is seeking a Customer Service Representative fluent in Spanish to assist Spanish-speaking customers in a dynamic environment. Responsibilities include handling inbound communications regarding reservations and providing information on flights and policies. Candidates should have at least 6 months of contact center experience and strong problem-solving skills. This role is based in Lisbon with a rotational schedule including weekends and holidays.

Qualifications

• At least 6 months of experience in a contact center environment.
• Flexibility to work on a rotational schedule including weekends.

Responsibilities

• Handle inbound calls, emails, and chat from Spanish-speaking customers.
• Provide accurate information on flights and policies.
• Resolve customer issues professionally and empathetically.
• Escalate complex cases when needed.

Skills

Fluent Spanish (C1)

Fluent English (B2)

Strong communication skills

Problem-solving mindset

Attention to detail

Job description

A recruitment agency is seeking a Customer Service Representative fluent in Spanish to assist Spanish-speaking customers in a dynamic environment. Responsibilities include handling inbound communications regarding reservations and providing information on flights and policies. Candidates should have at least 6 months of contact center experience and strong problem-solving skills. This role is based in Lisbon with a rotational schedule including weekends and holidays.