Spanish-Speaking Customer Support Specialist — Lisbon

CB Talents SP; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Benefits package

Dynamic work environment

Resumo da oferta

A recruitment agency is seeking a Customer Service Representative fluent in Spanish to assist Spanish-speaking customers in a dynamic environment. Responsibilities include handling inbound communications regarding reservations and providing information on flights and policies. Candidates should have at least 6 months of contact center experience and strong problem-solving skills. This role is based in Lisbon with a rotational schedule including weekends and holidays.

Qualificações

• At least 6 months of experience in a contact center environment.
• Flexibility to work on a rotational schedule including weekends.

Responsabilidades

• Handle inbound calls, emails, and chat from Spanish-speaking customers.
• Provide accurate information on flights and policies.
• Resolve customer issues professionally and empathetically.
• Escalate complex cases when needed.

Conhecimentos

Fluent Spanish (C1)

Fluent English (B2)

Strong communication skills

Problem-solving mindset

Attention to detail

Descrição da oferta de emprego

A recruitment agency is seeking a Customer Service Representative fluent in Spanish to assist Spanish-speaking customers in a dynamic environment. Responsibilities include handling inbound communications regarding reservations and providing information on flights and policies. Candidates should have at least 6 months of contact center experience and strong problem-solving skills. This role is based in Lisbon with a rotational schedule including weekends and holidays.