Bilingual Advertiser Support Specialist - Turkish/English

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal seeks an Advertiser Support Representative to assist advertisers with technical issues and advertising tools. The role requires fluent Turkish and English, and you will guide customers to improve their advertising experience.

The position is on-site, 40 hours per week with rotational shifts between 06:00–23:00, and candidates must have EU passport or Portuguese residency. Training and onboarding are part of the start date process.

Qualificações

• Fluent in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Responsabilidades

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Conhecimentos

Strong communication

Problem solving

Customer service

Multilingual environment

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal seeks an Advertiser Support Representative to assist advertisers with technical issues and advertising tools. The role requires fluent Turkish and English, and you will guide customers to improve their advertising experience.

The position is on-site, 40 hours per week with rotational shifts between 06:00–23:00, and candidates must have EU passport or Portuguese residency. Training and onboarding are part of the start date process.