Advertiser Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal seeks an Advertiser Support Representative to assist advertisers with technical issues and advertising tools. The role requires fluent Turkish and English, and you will guide customers to improve their advertising experience.

The position is on-site, 40 hours per week with rotational shifts between 06:00–23:00, and candidates must have EU passport or Portuguese residency. Training and onboarding are part of the start date process.

Qualificações

• Fluent in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Responsabilidades

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Conhecimentos

Strong communication

Problem solving

Customer service

Multilingual environment

Descrição da oferta de emprego

Advertiser Support Representative

Location: Lisbon, Portugal

Work Model: On-site

Languages: Turkish & English (B1)

Start date: 09/10/2026

Job Description: Provide customer support to advertisers, helping businesses resolve technical issues, understand advertising tools, and improve their overall advertising experience.

Key Responsibilities

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Requirements

• Fluent in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Working Conditions

• 17-day training provided.
• 40 hours per week, Monday–Sunday.
• Rotational shifts between 06:00–23:00.
• Documentation: EU Passport OR Portuguese residency permit