Lisbon Advertiser Support Specialist – Turkish-Speaking

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Advertiser Support Representative to assist advertisers with technical issues and product guidance. The role involves on-site work with rotating shifts and a 40-hour work week.

Responsibilities include chat, email, and phone support, pre- and post-sales assistance, and bug reporting to improve the advertising experience for businesses of all sizes.

Qualifications

• Fluent in Turkish and English (B1).
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.

Responsibilities

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Skills

Turkish

English

Job description

Advertiser Support Representative

Location: Lisbon, Portugal

Work Model: On-site
Languages: Turkish & (English-B1)
Start date:13/11.2026
Job Description:
Provide customer support to advertisers, helping businesses resolve technical issues, understand advertising tools, and improve their overall advertising experience.
Key Responsibilities:
Support advertisers via chat, email, and phone.
Provide pre- and post-sales assistance.
Troubleshoot technical and account-related issues.
Guide customers on advertising products, tools, and features.
Report bugs and identify recurring issues affecting multiple clients.
Support small and medium-sized businesses in achieving their advertising goals.
Requirements:
Fluent in Turkish and English(B1).
Strong communication and problem-solving skills.
Customer service or technical support experience is an advantage.
Comfortable working in a fast-paced, multilingual environment.
Working Conditions:
17-day training provided.
40 hours per week, Monday–Sunday.
Rotational shifts between 06:00–23:00.
Documentation: EU Passport OR Portuguese residency permit