Advertiser Support Representative (TURKISH & ENGLISH-B1)

Cross Border Talents; Lisboa; Sur place; EUR 21 000 - 27 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon, Portugal is seeking an Advertiser Support Representative to assist advertisers with technical issues and product guidance. The role involves on-site work with rotating shifts and a 40-hour work week.

Responsibilities include chat, email, and phone support, pre- and post-sales assistance, and bug reporting to improve the advertising experience for businesses of all sizes.

Qualifications

• Fluent in Turkish and English (B1).
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.

Responsabilités

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Connaissances

Turkish

English

Description du poste

Advertiser Support Representative

Location: Lisbon, Portugal

Job Details

Work Model: On-site

Languages: Turkish & (English-B1)

Start date:13/11.2026

Job Description:

Provide customer support to advertisers, helping businesses resolve technical issues, understand advertising tools, and improve their overall advertising experience.

Key Responsibilities:

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Requirements:

• Fluent in Turkish and English(B1).
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Working Conditions:

• 17-day training provided.
• 40 hours per week, Monday–Sunday.
• Rotational shifts between 06:00–23:00.
• Documentation: EU Passport OR Portuguese residency permit