(Turkish & English ) Advertiser Support Representative

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Advertiser Support Representative to assist Turkish-speaking advertisers, resolving technical issues, and explaining advertising tools to improve their experience. You will handle CHAT, email, and phone support, provide pre- and post-sales assistance, and guide customers on advertising products.

The role requires language fluency, strong communication, and comfort in a fast-paced, multilingual environment. Start date: 25/09/2026.

Qualifications

• Fluency in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Ability to work in a fast-paced, multilingual environment.

Responsibilities

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Skills

Turkish

English

Communication skills

Problem-solving

Job description

Advertiser Support Representative

Location: Lisbon, Portugal
Work Model: On-site
Languages: Turkish & English
Start date(s): 25/09/2026

Job Description

Provide customer support to advertisers, helping businesses resolve technical issues, understand advertising tools, and improve their overall advertising experience.

Key Responsibilities

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Requirements

• Fluent in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Working Conditions

• 17-day training provided.
• 40 hours per week, Monday–Sunday.
• Rotational shifts between 06:00–23:00.
• Documentation: EU Passport OR Portuguese residency permit.