On-site Ad Support Specialist (Turkish/English)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Advertiser Support Representative to assist Turkish-speaking advertisers, resolving technical issues, and explaining advertising tools to improve their experience. You will handle CHAT, email, and phone support, provide pre- and post-sales assistance, and guide customers on advertising products.

The role requires language fluency, strong communication, and comfort in a fast-paced, multilingual environment. Start date: 25/09/2026.

Qualifications

• Fluency in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Ability to work in a fast-paced, multilingual environment.

Responsibilities

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Skills

Turkish

English

Communication skills

Problem-solving

Job description

Cross Border Talents in Lisbon is seeking an Advertiser Support Representative to assist Turkish-speaking advertisers, resolving technical issues, and explaining advertising tools to improve their experience. You will handle CHAT, email, and phone support, provide pre- and post-sales assistance, and guide customers on advertising products.

The role requires language fluency, strong communication, and comfort in a fast-paced, multilingual environment. Start date: 25/09/2026.