Banking Ops Expert — English Market, Lisbon Training

Closerhire; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire in Lisbon seeks an Operations Customer Expert – Banking Expert to support English-speaking customers. You'll provide expert guidance on banking processes, handle enquiries, and work with a UK digital bank in a dynamic international environment.

Full training is provided in Lisbon, with 40-hour weeks, paid training, private health cover, and meal allowances. Optional accommodation is available for relocating staff.

Qualifications

• 12+ months experience in Banking/Financial services/Insurance/Claims for the Irish market.
• Strong problem-solving and analytical skills.
• Ability to handle complex customer cases independently.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
• Act as a banking operations SME within the team.
• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
• Deliver informed guidance on banking and financial services processes.
• Ensure compliance with internal procedures and regulatory standards.

Skills

Fluent English

Job description

CloserHire in Lisbon seeks an Operations Customer Expert – Banking Expert to support English-speaking customers. You'll provide expert guidance on banking processes, handle enquiries, and work with a UK digital bank in a dynamic international environment.

Full training is provided in Lisbon, with 40-hour weeks, paid training, private health cover, and meal allowances. Optional accommodation is available for relocating staff.