English - Ops Customer Expert (Banking & Finance) | Lisbon (On-site)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonuses

Private health insurance

Dental insurance

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to support international banking customers. You will handle inquiries via phone, chat and email, focusing on payments, fraud, and chargebacks. Working on-site in Lisbon with a 40-hour week.

Ideal candidates have 1+ year in Banking/Financial Services or Insurance and fluent English, and are comfortable with 24/7 rotating shifts in a multicultural, international team.

Qualifications

• 1+ year of experience in Banking, Financial Services or Insurance.
• Advanced/Fluent English.
• Comfortable working 24/7 rotating shifts.
• Willingness to work on-site in Lisbon.

Responsibilities

• Handle banking and financial customer inquiries.
• Manage fraud cases, payment disputes and chargebacks.
• Support customers via phone, chat and email.

Skills

Advanced English

Job description

We are hiring Ops Customer Experts to join an international banking & finance project in Lisbon.

Requirements

• 1+ year of experience inBanking, Financial Services or Insurance
• Advanced/Fluent English
• Comfortable working24/7 rotating shifts
• Willingness to work on-site in Lisbon

What you'll do

• Handle banking and financial customer inquiries
• Manage fraud cases, payment disputes and chargebacks
• Support customers viaphone, chat and email

What we offer

• Competitive package with performance bonuses
• Private health & dental insurance
• 40 hours/week
• Multicultural and international work environment