Back-Office Customer Support Agent (Dutch & English Speaker)

CBT; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Central Lisbon location

Resumo da oferta

CBT in Lisbon, Portugal is seeking a detail-oriented Back-Office Customer Support Agent fluent in Dutch and English to join an international support team. This on-site role handles back-office workflows, customer cases, and high-quality support for digital services.

Responsibilities include end-to-end case management, ticket coordination, and precise documentation in internal systems. Local candidates with rotational shifts between 07:00 and 22:00 are encouraged to apply.

Qualificações

• Native or fluent Dutch with C1/C2 proficiency and strong English (B2+) ability.
• Resident near Lisbon and legally eligible to work locally.
• Experience using digital ticketing/CRM systems.

Responsabilidades

• Manage daily back-office customer support tasks and end-to-end case management.
• Process, investigate, and resolve user requests for digital/connected services.
• Coordinate cross-functional updates to ensure tickets and files are resolved within SLA.

Conhecimentos

Dutch (C1/C2)

English (B2+)

Lisbon resident

CRM tools

Ferramentas

CRM tools

Descrição da oferta de emprego

Back-Office Customer Support Agent (Dutch & English Speaker)

Location: Lisbon, Portugal (On-site)

Employment Type: Full-time

Work Model: Local candidates only (no relocation package provided)

Compensation: €1,400.00 gross/month + up to €100.00 monthly performance bonus

About the Role

We are looking for a detail-oriented and communicative Back-Office Customer Support Agent fluent in Dutch and English to join an international customer support operations team in Lisbon.

In this position, you will be responsible for handling back-office workflows, managing customer cases, and delivering high-quality support for digital and connected service inquiries.

Key Responsibilities

• Manage daily back-office customer support tasks and end-to-end case management.


• Process, investigate, and resolve user requests and inquiries regarding digital/connected services.


• Coordinate cross-functional updates to ensure tickets and customer files are resolved accurately and within SLA targets.


• Maintain clear, professional communication and detailed documentation in internal systems.

Requirements & Qualifications

• Languages: Native or fluent proficiency in Dutch (C1/C2) and strong working proficiency in English (B2+).


• Location: Must already reside in or near Lisbon, Portugal and be legally authorized to work locally.


• Flexibility: Available to work rotational shifts scheduled between 07:00 and 22:00 (Lisbon time).


• Skills: Strong organizational habits, solid problem-solving abilities, and comfortable working with digital ticketing/CRM tools.

What We Offer

• Base Salary: €1,400.00 gross per month.


• Performance Bonus: Up to €100.00 per month based on quality and operational targets.


• Dynamic, multicultural work environment located in central Lisbon.


• Comprehensive onboarding and ongoing operational training.