Back-Office Customer Support Agent

CBT; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base Salary: €1,400.00 gross per month

Performance Bonus: Up to €100.00 per月

Resumo da oferta

CBT in Lisbon is seeking a Back-Office Customer Support Agent fluent in Dutch and English to join our international team. You will handle back-office workflows, manage customer cases, and deliver high-quality support for digital and connected services.

The role requires rotational shifts between 07:00 and 22:00, on-site work in Lisbon, and residency in or near Lisbon, Portugal. Competitive base pay with a monthly performance bonus is offered.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2+)
• Reside in Lisbon area and authorized to work locally
• Willing to work rotational shifts 07:00–22:00 Lisbon time

Responsabilidades

• Manage daily back-office support tasks and end-to-end case management.
• Process and resolve user requests for digital/connected services.
• Coordinate cross-functional updates to keep tickets resolved within SLA.
• Maintain clear, professional communication and detailed documentation in internal systems.

Conhecimentos

Dutch language

English language

Ferramentas

CRM tools

Descrição da oferta de emprego

Back-Office Customer Support Agent (Dutch & English Speaker)

Location: Lisbon, Portugal (On-site)

Employment Type: Full-time

Work Model: Local candidates only (no relocation package provided)

Compensation: €1,400.00 gross/month + up to €100.00 monthly performance bonus

About the Role

We are looking for a detail-oriented and communicative Back-Office Customer Support Agent fluent in Dutch and English to join an international customer support operations team in Lisbon.

In this position, you will be responsible for handling back-office workflows, managing customer cases, and delivering high-quality support for digital and connected service inquiries.

Key Responsibilities

• Manage daily back-office customer support tasks and end-to-end case management.


• Process, investigate, and resolve user requests and inquiries regarding digital/connected services.


• Coordinate cross-functional updates to ensure tickets and customer files are resolved accurately and within SLA targets.


• Maintain clear, professional communication and detailed documentation in internal systems.

Requirements & Qualifications

• Languages: Native or fluent proficiency in Dutch (C1/C2) and strong working proficiency in English (B2+).


• Location: Must already reside in or near Lisbon, Portugal and be legally authorized to work locally.


• Flexibility: Available to work rotational shifts scheduled between 07:00 and 22:00 (Lisbon time).


• Skills: Strong organizational habits, solid problem-solving abilities, and comfortable working with digital ticketing/CRM tools.

What We Offer

• Base Salary: €1,400.00 gross per month.


• Performance Bonus: Up to €100.00 per month based on quality and operational targets.


• Dynamic, multicultural work environment located in central Lisbon.


• Comprehensive onboarding and ongoing operational training.