Dutch speaking Technical Customer Support in Lisbon

The lemon Consulting; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Welcome bonus

Meal allowance

Exclusive travel perks and discounts

Resumo da oferta

The lemon Consulting seeks a Technical Customer Support professional to join our Lisbon team on-site. The role covers handling customer inquiries across channels, providing accurate information, and delivering basic technical assistance.

The position is 6 months fixed-term with potential extension or permanent contract. Fluency in Dutch and English (B2) is required, with strong communication skills and the ability to follow procedures.

Qualificações

• Dutch fluency (native/fluent) and English at least B2.
• Strong verbal and written communication across channels.
• Basic understanding of customer service principles and procedures.
• Ability to troubleshoot common issues with guidance.
• Willingness to learn new software and technologies.
• Organized, detail-oriented, able to manage multiple tasks.

Responsabilidades

• Handle customer interactions across phone, email, live chat, and social channels.
• Provide clear, policy-based information to inquiries and product/service details.
• Assist with general questions and basic technical support.
• Document case details accurately in internal systems.
• Escalate complex issues to appropriate internal teams or higher-level support.
• Collaborate with colleagues and technical teams to resolve concerns and close cases.
• Manage a personal queue of service tickets and prioritize tasks.
• Offer feedback to improve service processes and share knowledge.

Conhecimentos

Dutch fluency

English B2

Clear communication

Customer service basics

Technical troubleshooting

Adaptability

Teamwork

Multitasking

Learning new software

Organized

Ferramentas

CRM systems

Ticketing systems

Descrição da oferta de emprego

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

1,100 EUR per month (x14 salaries)

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

• Up to €120 performance bonus
• 135 EUR per month complexity bonus
• 7.63 per day net meal allowance
• Health insurance.
• We are offering a 2000€ Welcome Bonus. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment