Advertisers Support-Polish Speaker (Digital Advertising / B2B Support)
Cross Border Talents
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Benefits offered by this job
Job summary
Qualifications
- Fluency in Polish (C2 level or higher) and English (B2 level or higher).
- Strong communication skills and a customer-first attitude.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Handle customer support through chat, email, and outbound calls.
- Assist with troubleshooting, bug reporting, and platform navigation.
- Offer guidance on campaign optimization and self-service tools.
- Convert written requests into outbound calls when needed to ensure timely resolution.
- Identify trends and provide feedback to improve advertiser experience.
- Manage multiple tasks across tools in a fast-paced environment.
Skills
Job description
Advertisers Support-Polish Speaker (Digital Advertising / B2B Support)
As a member of the Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms. You will respond to support requests from advertisers and marketing agencies and help them solve issues related to ad placements, billing, features, and performance optimization.
- You will handle customer support through chat, email, and outbound calls in both Polish and English
- You will assist with troubleshooting, bug reporting, and platform navigation
- You will offer guidance on campaign optimization and self-service ad tools
- You will convert written support requests into outbound calls when needed to ensure timely resolution
- You will identify common trends and provide feedback to improve the advertiser experience
- You will work with various tools and manage multiple tasks simultaneously
You will work 40 hours per week on rotational shifts. Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday. You are entitled to 22 vacation days per year, plus applicable compensation days for working on Portuguese public holidays. Your workplace is based in Lisbon with easy access to metro, bus, and train stations.
- Fluency in Polish (C2 level or higher) and English (B2 level or higher)
- Strong communication skills and a customer-first attitude
- Familiarity with online advertising platforms or digital marketing is a plus
- Ability to multitask and work in a fast-paced environment
- EU citizenship or a valid work permit for Portugal
Ready to help businesses grow in the digital world? Apply now and join a dynamic international team supporting one of the top players in the tech industry.
- Competitive monthly salary
- Holiday allowance paid monthly
- Christmas allowance paid monthly
- Meal allowance (7 euros/day): 154 euros net per month, paid in a mealcard that could be used in restaurants and in supermarkets
- Fully furnished shared accommodation with rent and utilities covered (optional, for those relocating from distance of over 100 km from Lisbon)
- Tickets price reimbursement (if you're moving for this role)
- Yearly complimentary flight tickets to visit your country
- Private health insurance after contract signature (requires Portuguese tax ID and social security number)
- Career progression opportunities within an international environment
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