Advertisers Support-Polish Speaker (Digital Advertising / B2B Support)

Cross Border Talents; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading digital advertising support provider in Lisbon seeks an Advertisers Support representative fluent in Polish and English. You will assist clients with ad tools and resolve issues across chat, email, and calls. Competitive salary and benefits include accommodation and health insurance options. Join a dynamic international team supporting top tech players.

Serviços

Competitive monthly salary

Holiday allowance

Meal allowance

Fully furnished shared accommodation

Career progression opportunities

Qualificações

• Fluency in Polish (C2 level or higher) and English (B2 level or higher).
• Strong communication skills and a customer-first attitude.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Handle customer support through chat, email, and outbound calls.
• Assist with troubleshooting, bug reporting, and platform navigation.
• Offer guidance on campaign optimization and self-service tools.

Conhecimentos

Fluency in Polish (C2)

Fluency in English (B2)

Strong communication skills

Customer-first attitude

Familiarity with online advertising platforms

Descrição da oferta de emprego

Overview

Advertisers Support-Polish Speaker (Digital Advertising / B2B Support)

Your Role

As a member of the Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms. You will respond to support requests from advertisers and marketing agencies and help them solve issues related to ad placements, billing, features, and performance optimization.

Your Daily Responsibilities

• You will handle customer support through chat, email, and outbound calls in both Polish and English
• You will assist with troubleshooting, bug reporting, and platform navigation
• You will offer guidance on campaign optimization and self-service ad tools
• You will convert written support requests into outbound calls when needed to ensure timely resolution
• You will identify common trends and provide feedback to improve the advertiser experience
• You will work with various tools and manage multiple tasks simultaneously

Working Conditions

You will work 40 hours per week on rotational shifts. Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday. You are entitled to 22 vacation days per year, plus applicable compensation days for working on Portuguese public holidays. Your workplace is based in Lisbon with easy access to metro, bus, and train stations.

Requirements

• Fluency in Polish (C2 level or higher) and English (B2 level or higher)
• Strong communication skills and a customer-first attitude
• Familiarity with online advertising platforms or digital marketing is a plus
• Ability to multitask and work in a fast-paced environment
• EU citizenship or a valid work permit for Portugal

Ready to help businesses grow in the digital world? Apply now and join a dynamic international team supporting one of the top players in the tech industry.

Compensation and Benefits

• Competitive monthly salary
• Holiday allowance paid monthly
• Christmas allowance paid monthly
• Meal allowance (7 euros/day): 154 euros net per month, paid in a mealcard that could be used in restaurants and in supermarkets
• Fully furnished shared accommodation with rent and utilities covered (optional, for those relocating from distance of over 100 km from Lisbon)
• Tickets price reimbursement (if you're moving for this role)
• Yearly complimentary flight tickets to visit your country
• Private health insurance after contract signature (requires Portuguese tax ID and social security number)
• Career progression opportunities within an international environment