B2B Paid Campaign Support - English & French

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a proactive support specialist to help businesses maximize their use of digital advertising tools. You will respond in English and French, guide clients through workflows, and troubleshoot day-to-day platform questions to keep campaigns running smoothly.

The role focuses on clear communication, practical problem solving, and collaboration with internal teams to resolve complex issues and improve customer satisfaction.

Qualifications

• Fluent in English and French.
• Mandatory experience in paid campaign management.
• Experience in digital marketing or AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.

Responsibilities

• Respond to B2B enquiries about advertising workflows and account functionality.
• Investigate reported platform issues and provide clear next steps.
• Use paid campaign knowledge to understand client needs.
• Escalate complex technical matters to the appropriate team.

Skills

English

French

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a proactive support specialist to help businesses maximize their use of digital advertising tools. You will respond in English and French, guide clients through workflows, and troubleshoot day-to-day platform questions to keep campaigns running smoothly.

The role focuses on clear communication, practical problem solving, and collaboration with internal teams to resolve complex issues and improve customer satisfaction.