B2B Ads Support Specialist – English (Lisbon)

CB Talents; Lisboa; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance from day one

22 days annual leave

Meal allowance

12-month contract, renewable

Résumé du poste

CB Talents in Lisbon, Portugal is hiring for an English-speaking full-time customer support role supporting a leading social media and digital advertising platform. You'll join an international team handling live chat, email, and phone support to help businesses optimize their online campaigns.

You'll gain hands-on experience with digital products, learn advertising tools, and move toward tech, advertising, and B2B support roles.

Qualifications

• Experience in customer service or technical support or sales.
• Ability to explain complex concepts clearly and patiently.
• Comfort with learning new digital tools and platforms.
• Strong communication and multitasking skills.
• Curiosity about technology, social media or digital advertising.
• Willingness to work rotating shifts (06:00–00:00).

Responsabilités

• Provide support via live chat, email and phone for business customers.
• Troubleshoot advertising- and product-related issues.
• Guide customers through digital advertising tools and features.
• Provide pre- and post-sales support to clients.
• Identify recurring problems and help implement solutions.
• Make outbound calls when needed to ensure issues are resolved.
• Help improve the overall customer experience.

Connaissances

Customer service

Technical support

Sales

Communication

Problem solving

Multitasking

English fluency

Description du poste

CB Talents in Lisbon, Portugal is hiring for an English-speaking full-time customer support role supporting a leading social media and digital advertising platform. You'll join an international team handling live chat, email, and phone support to help businesses optimize their online campaigns.

You'll gain hands-on experience with digital products, learn advertising tools, and move toward tech, advertising, and B2B support roles.