B2B AdTech & Digital Ads Support Specialist

Boeva Tech; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Health Insurance from Day 1

Relocation assistance with apartment

Meal allowance €7.63 net per working日

14-month salary

Job summary

Boeva Tech in Lisbon, Portugal (on-site) is seeking a B2B Digital Advertising Support Specialist to assist advertisers with troubleshooting and optimizing their campaigns. You will operate at the intersection of marketing, technology, and customer success, delivering impact from day one.

The role requires proven experience in paid campaigns and a marketing degree, with strong knowledge of social platforms, customer service, and problem-solving.

Qualifications

• Proven experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Strong familiarity with social media platforms.
• Excellent customer service and problem-solving skills.
• Ability to work independently as well as in a team.

Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience.
• Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels.
• Own customer cases fully, collaborating with internal Product Operations and Engineering teams to resolve technical issues and product questions.
• Drive CSAT by ensuring high service quality throughout the full case journey.
• Provide clear, proactive updates to advertisers at every touchpoint.
• Ensure adherence to SLAs while maintaining productivity.
• Partner with in-house technical specialists to educate advertisers on product features and best practices.

Skills

Paid campaign management

Digital marketing

Customer service

Problem solving

Independent work

Team collaboration

Education

Marketing degree

Job description

Boeva Tech in Lisbon, Portugal (on-site) is seeking a B2B Digital Advertising Support Specialist to assist advertisers with troubleshooting and optimizing their campaigns. You will operate at the intersection of marketing, technology, and customer success, delivering impact from day one.

The role requires proven experience in paid campaigns and a marketing degree, with strong knowledge of social platforms, customer service, and problem-solving.