Application Support Specialist

Aubay Portugal; Setúbal; On-site; EUR 28,000 - 42,000; Full time

Job summary

Inetum Portugal is seeking an Application Support Specialist to manage and support critical business applications in a production environment. The role focuses on delivering high-quality IT services, ensuring stability, availability, and performance of applications within the team scope.

Key tasks include monitoring, incident management, change deployment, and proactive issue resolution. The candidate will engage with Development/Infrastructure teams and external service providers to drive

Qualifications

• Experience administering RedHat JBoss EAP 6.4/7.0 in production environments.
• Hands-on knowledge of OpenShift and microservices architecture.
• Proficient with monitoring tools (e.g., Dynatrace, ELK stack).
• CI/CD setup and optimization using GitLab, ArgoCD, Jenkins, Nexus.
• Experience with relational databases (MS SQL Server, PostgreSQL).
• Ability to support cloud environments and on-call rotations.

Responsibilities

• Monitor and maintain applications to ensure high availability and performance.
• Participate in incident management and root-cause analysis with IT teams and external stakeholders.
• Implement and ensure ITIL governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL and DevOps processes.
• Identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations providing 24/7 availability for critical applications.

Skills

JBoss EAP admin

OpenShift

Monitoring tools

CI/CD tooling

Relational databases

Cloud environments

Tools

GitLab

ArgoCD

Jenkins

Nexus

Job description

Application Support Specialist team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

Main Tasks

Monitor and maintain the Application at the scope ensuring high availability and performance.

Actively collaborate in incident management (e.G, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).

Execute change requests and deployments following ITIL & DevOps tools and processess.

Proactively identify and resolve technical issues to ensure smooth business operations.

Participate in on-call rotations ensuring 24/7 avilability for critical applications.

Profile

RedHat Jboss EAP 6.4 and 7.0 (administration)

OpenShift (microservices)

Dynatrace and other monitoring tools (e.G. ELK);

CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)

Relational DBs (MSSQL Server;
Postgre)

Cloud environments support

About Inetum

About Inetum Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Overview