Application Support Specialist

Elevus; Braga; On-site; EUR 26,000 - 38,000; Full time

Job summary

Inetum, a European leader in digital services, seeks an Application Support Specialist in Braga to manage and support critical business applications in production, ensuring stability, availability and performance with ITIL-aligned processes.

You will collaborate with Development and Infrastructure teams and Service Providers, handle incident resolution, changes and deployments, and participate in 24/7 on-call rotations to keep essential applications up and running.

Qualifications

• Ability to manage and support critical business applications in a production environment.
• Focus on stability, availability and performance of applications.
• Incident resolution in collaboration with internal or external stakeholders.
• Governance and compliance with ITIL practices in IT production.

Responsibilities

• Monitor and maintain applications to ensure high availability and performance.
• Participate in incident management and RCA for P1/P2 incidents; drive long-term solutions.
• Execute change requests and deployments following ITIL & DevOps processes.
• Identify and resolve technical issues to ensure smooth operations.
• Participate in on-call rotations for 24/7 availability.

Skills

Detail oriented

Incident management

ITIL governance

On-call support

Tools

RedHat JBoss EAP

OpenShift

Dynatrace

ELK

GitLab

ArgoCD

Jenkins

Nexus Sonatype

MSSQL

PostgreSQL

Cloud environments

Job description

Application Support Specialist team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

Main Tasks

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.G, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processess.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations ensuring 24/7 avilability for critical applications.

Profile

• RedHat Jboss EAP 6.4 and 7.0 (administration)
• OpenShift (microservices)
• Dynatrace and other monitoring tools (e.G. ELK);
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Relational DBs (MSSQL Server; Postgre)
• Cloud environments support

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Overview