Application Support (Senior)

Inetum Portugal; Lisboa; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Inetum Portugal is seeking an experienced Production Support professional to ensure stability and performance of production applications. You will monitor, troubleshoot incidents, and contribute to major incident management and continuous service improvements.

You will deploy and manage releases, collaborate with cross-functional teams, and enhance observability using Dynatrace, Grafana, and related tools. Proficiency in Portuguese and English is required.

Formación

• 6+ years of experience in Application Production Support or related environments.
• Strong experience with Java Application Servers (Red Hat JBoss EAP) and performance optimization.
• Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
• Experience with API Gateway solutions (Axway, Apigee).
• Strong knowledge of RHEL Linux.
• Experience with monitoring/observability tools (Dynatrace, Grafana, Prometheus, ELK, Jaeger).
• Experience with CI/CD and DevOps tools (GitLab, Jenkins, ArgoCD, Nexus).
• Experience with Ansible and/or Terraform for automation.
• Working knowledge of SQL Server and PostgreSQL.
• Familiarity with ITIL, Agile, and DevOps methodologies.
• Portuguese (Fluent) and English (Professional working proficiency).

Responsabilidades

• Ensure stability, availability, and performance of production applications.
• Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
• Participate in major incident management, RCA, and continuous service improvement.
• Manage deployments, releases, and change requests per ITIL and DevOps best practices.
• Collaborate with Development, Infrastructure, and Scrum teams as well as external providers.
• Implement and enhance monitoring and observability across production environments.
• Maintain technical documentation and promote knowledge sharing within global teams.
• Participate in on-call rotations supporting business-critical applications.

Conocimientos

Java Application Servers (Red Hat JBOs

Herramientas

OpenShift

Kubernetes

Cloud environments

API Gateway (Axway, Apigee)

RHEL Linux

Dynatrace

Grafana

Prometheus

ELK

Jaeger

GitLab

Jenkins

ArgoCD

Nexus

Ansible

Terraform

SQL Server

PostgreSQL

ITIL

Agile

DevOps

Portuguese

English

Descripción del empleo

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

• Ensure the stability, availability, and performance of production applications.
• Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
• Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.
• Manage deployments, releases, and change requests following ITIL and DevOps best practices.
• Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.
• Implement and enhance monitoring and observability capabilities across production environments.
• Maintain technical documentation and promote knowledge sharing within global support teams.
• Participate in on-call rotations supporting business-critical applications.

Qualifications

• 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.
• Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.
• Hands‑on experience with OpenShift, Kubernetes, and Cloud environments.
• Experience with API Gateway solutions (Axway, Apigee).
• Strong knowledge of RHEL Linux.
• Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.
• Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.
• Experience with Ansible and/or Terraform for automation and infrastructure management.
• Working knowledge of SQL Server and PostgreSQL.
• Experience working with ITIL, Agile, and DevOps methodologies.
• Portuguese (Fluent)
• English (Professional working proficiency)

Additional Information

• Availability to travel within Portugal when required;
• Availability for occasional international travel;
• Experience in multicultural and international environments is considered a plus.

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