Application Support Specialist

Aubay Portugal; Almada; On-site; EUR 28,000 - 46,000; Full time

Job summary

Inetum is seeking an Application Support Specialist to join a production environment, ensuring stability, availability, and performance of critical business applications. You will monitor, troubleshoot, and collaborate with Development and Infrastructure teams, and participate in on-call rotations to guarantee 24/7 availability.

Key areas include incident management (P1/P2), change deployment following ITIL and DevOps practices, and leveraging tools like RedHat JBoss EAP, OpenShift, Dynatrace,

Qualifications

• Experience managing production applications in a complex environment.
• Familiarity with ITIL processes and incident management.
• Ability to participate in on-call rotations for 24/7 availability.

Responsibilities

• Monitor and maintain applications to ensure high availability and performance.
• Collaborate with Development/Infrastructure teams to resolve incidents and drive long-term solutions.
• Execute change requests and deployments following ITIL and DevOps practices.

Skills

JBoss EAP admin

OpenShift

Dynatrace monitoring

ELK stack

CI/CD tools

SQL databases

Cloud support

Tools

GitLab

ArgoCD

Jenkins

Nexus

Job description

Application Support Specialist team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

Main Tasks

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.G, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processess.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations ensuring 24/7 avilability for critical applications.

Profile

• RedHat Jboss EAP 6.4 and 7.0 (administration)
• OpenShift (microservices)
• Dynatrace and other monitoring tools (e.G. ELK);
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Relational DBs (MSSQL Server; Postgre)
• Cloud environments support

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Overview