Application Support Engineer | Securities Services

Inetum; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

Inetum is seeking an Application Support Engineer to join our Securities Services team in Lisbon, Portugal. You will provide technical and functional support for Payment Processing applications in the German market, ensuring stability, performance and continuous improvement while collaborating with business users, development teams and IT stakeholders.

The role covers incident management, root-cause analysis, on-call rotations, scripting for automation, and hands-on support across Windows and

Qualificações

• Solid knowledge of Windows and Linux environments.
• Strong understanding of networking fundamentals.
• Hands-on scripting with Shell, Python, Bash, or similar.
• Strong Oracle SQL knowledge (mandatory).
• Experience in application troubleshooting and incident management.
• Familiarity with ITIL processes.
• Experience with DevOps practices and automation.

Responsabilidades

• Provide application support and incident management for Payment Processing platforms.
• Understand business workflows to support users and troubleshoot issues.
• Manage incidents, service requests, and tasks via ticketing systems.
• Collaborate with development and infrastructure teams during deployments and upgrades.
• Monitor performance and identify risks; document procedures and solutions.
• Participate in on-call support and rotational coverage.

Conhecimentos

Windows

Linux

Networking fundamentals

Shell/Python/Bash scripting

Oracle SQL

Incident analysis

ITIL concepts

Ansible

DevOps practices

Unix environments

English

Ferramentas

Ansible

Descrição da oferta de emprego

Job Description

We are looking for an Application Support Engineer to join our Securities Services team, providing technical and functional support for Payment Processing applications within the German market scope. The successful candidate will play a key role in ensuring the stability, performance, and continuous improvement of business-critical applications, while collaborating closely with business users, development teams, and other IT stakeholders.

Key Responsibilities

• Provide application support and incident management for Payment Processing platforms within Securities Services.


• Understand business workflows, processes, and operational requirements to effectively support users and troubleshoot issues.


• Ensure adequate support coverage during assigned shifts and contribute to operational excellence.


• Manage and prioritize incidents, service requests, and tasks received through ticketing systems, emails, or direct communication.


• Communicate effectively with business users, project teams, and stakeholders regarding incident resolution, ongoing tasks, and project updates.


• Investigate root causes of incidents and identify opportunities for permanent fixes and process improvements.


• Monitor application performance and proactively identify potential risks or system issues.


• Contribute to knowledge sharing by documenting procedures, incidents, solutions, and best practices.


• Support onboarding and training activities for team members.


• Continuously improve operational processes through scripting, automation, and optimization initiatives.


• Collaborate with development and infrastructure teams during deployments, releases, and system upgrades.


• Participate in on-call support, weekend, and holiday coverage on a rotational basis when required.

Profile

• Solid knowledge of Windows and Linux environments.


• Strong understanding of networking fundamentals.


• Hands-on experience with scripting languages (Shell, Python, Bash, or similar).


• Strong Oracle SQL knowledge (mandatory).


• Experience in application troubleshooting, incident analysis, and problem management.


• Understanding of production support environments and operational processes.


• Familiarity with Ansible and DevOps practices.


• Knowledge of Unix environments is considered a plus.


• ITIL certification or understanding of ITIL processes is an advantage.

Language Requirements

• English: Professional / Fluent (mandatory)

Nice to Have

• Experience in Banking, Financial Services, Securities Services, or Payment Processing environments.


• Exposure to production support within mission-critical applications.


• Knowledge of automation and operational efficiency best practices.


• Experience working in international and multicultural teams.

About Inetum

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

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