Application Product Support

Caixa Mágica Software; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Tech equipment provided

SIM card and personal smartphone

Social events and team buildings

Training in latest technologies

Coffee, fruits, snacks

Resumo da oferta

Caixa Mágica Software is seeking an Application Product Support specialist to provide application support within the Securities Services area for Payment Processing under Germany scope.

You will support the business IT needs, maintain shift coverage, handle tickets and emails, document issues, train colleagues, and look for automation opportunities using scripting and DevOps practices. Fluent English required.

Qualificações

• Good knowledge of scripting languages, networking, Windows and Linux environments.
• Unix knowledge is a plus.
• Oracle SQL knowledge is mandatory.
• ITIL understanding is a plus.
• Ansible / DevOps familiarity.
• Fluent in English.

Responsabilidades

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide updates on the issue/task/project to business, team members and other project teams.
• Document and train other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Share knowledge within the team and document issues/incidents for better follow-up.
• Improve day-to-day tasks by writing scripts and automating procedure oriented tasks.
• Understand the underlying issue and the associated patch fix/release and identify systemic issues.
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Conhecimentos

Scripting

Networking

Windows

Linux

Unix knowledge

Oracle SQL

ITIL

Ansible/DevOps

English fluency

Descrição da oferta de emprego

Overview:

One of the biggest banks in the European Union is seeking an Application Product Support to provide application support within the Securities Services area for Payment Processing under Germany scope.

What will you do?

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

What are we looking for?

• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments
• Unix kwnowlge is a plus
• Oracle SQL kwnowlge is Mandatory
• ITIL understanding is also a plus.
• Ansible / DevOps
• Fluent in English

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.