Application Production Support

Inetum; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

A global IT services provider in Lisbon is seeking experienced support professionals for L1/L2 roles in a banking environment. Your responsibilities will include providing 24/7 support, resolving incidents, and collaborating with various technical teams. Candidates should possess strong skills in SQL, Unix/shell scripting, and have experience with banking interfaces and middleware tools. The role involves working in shifts, including weekends, and contributing to system stability and continuous improvement efforts.

Responsabilidades

• Provide support for 24/7 production operations in core banking.
• Resolve incidents and handle problems to ensure system stability.
• Execute and monitor the Close of Business (COB) process.
• Respond to user queries and resolve technical issues (L1 Support).
• Perform in-depth troubleshooting and root cause analysis (L2 Support).
• Manage tickets end-to-end and communicate with stakeholders.
• Collaborate closely with Infrastructure, Database, and Security teams.
• Work in 24/7 shifts, including weekends and public holidays.
• Help develop or improve support tools for faster analysis.

Conhecimentos

L1/L2 support

SQL

Unix/shell scripting

Log analysis

Banking interfaces

APIs

Middleware

Linux

PL/SQL

Dynatrace

Kubernetes

Docker

Ansible

ServiceNow

Jira

Autosys

CI/CD pipelines

Version control

ITIL

DevOps principles

Payment flows (SWIFT, SEPA, RTGS)

Descrição da oferta de emprego

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

• Execute and monitor the Close of Business (COB) process and resolve any issues that occur.
• L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.
• L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end‑of‑day operations.
• Manage tickets end‑to‑end, analyze issues, communicate with stakeholders, and ensure timely resolution.
• Collaborate closely with Infrastructure, Database, Security, and L3 teams.
• Work in 24/7 shifts, including weekends and public holidays, plus on‑call support.
• Contribute to documentation such as FAQs and how‑to guides.
• Participate in critical phases like Go Lives, branch openings, and upgrades.
• Help develop or improve support tools that speed up analysis and enhance user experience.

Qualifications

• Experience in L1/L2 support.
• Strong skills in SQL, Unix/shell scripting, and log analysis.
• Experience with banking interfaces, APIs, and middleware.
• Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible.
• Experience using ServiceNow, Jira, Autosys.
• Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles.
• Understanding of payment flows (SWIFT, SEPA, RTGS) - plus.