Application Support Analyst / IT Support Engineer

Inetum; Portugal; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Inetum, a European leader in digital services, is hiring an Application Support Analyst to support and maintain business-critical applications in a production environment in Portugal.

You will provide L1/L2/L3 application support, investigate and resolve incidents, monitor batch processes and application performance, and work closely with business, operations and development teams to ensure stability and continuous improvement.

Qualificações

• Experience in Application Support, Production Support, or IT Operations.
• Experience administering Linux and/or Windows Server.
• SQL skills with ability to troubleshoot databases.
• Shell scripting or automation knowledge.
• Experience with ticketing tools such as JIRA or ServiceNow.

Responsabilidades

• Provide L1/L2/L3 application support.
• Investigate and resolve incidents and production issues.
• Monitor batch processes and application performance.
• Work closely with business, operations, and development teams.
• Maintain technical documentation and contribute to improvements.

Conhecimentos

Application Support

IT Operations

Linux Administration

SQL Troubleshooting

Shell Scripting

Ticketing Tools

Ferramentas

JIRA

ServiceNow

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

We are looking for an Application Support Analyst to support and maintain business-critical applications in a production environment.

Key Responsibilities

• Provide L1/L2/L3 application support.
• Investigate and resolve incidents and production issues.
• Monitor batch processes and application performance.
• Work closely with business, operations, and development teams.
• Maintain technical documentation and contribute to continuous improvement initiatives.

Required Skills

• Experience in Application Support, Production Support, or IT Operations.
• Linux and/or Windows Server administration.
• SQL and database troubleshooting.
• Shell scripting or automation knowledge.
• Experience with ticketing tools (JIRA, ServiceNow, or similar).

Nice to Have

• Oracle Database, PL/SQL, Oracle E-Business Suite.
• Apache, Tomcat, JBoss.
• Control-M, CFT.
• Dynatrace or monitoring tools.
• DevOps tools such as Jenkins, XL Deploy, or ArgoCD.